Refund policy

OneSixthScale – Return & Refund Policy

At OneSixthScale, we are committed to delivering high-quality display cases and stands. Please review our policy before requesting a return.

Returns – 7 Days

You have 7 days from the delivery date to request a return.

To qualify for a return:

  • The item must be in its original packaging

  • All protective film must remain intact

  • All parts, fixings, and accessories must be included

  • The item must be unused and in fully resellable condition

All approved returns are subject to a 20% restocking fee, deducted from your refund.

Postage costs are non-refundable under any circumstances.

Please contact us for return approval before sending any item back. Returns sent without prior confirmation will not be accepted.

Damaged or Faulty Items

If your item arrives damaged, you must notify us within 7 days.

Please provide:

  1. Photos of the damaged product

  2. Photos of the packaging (internal & external)

  3. Your confirmed delivery address

Once verified, we will advise the next steps.
Damage reported after 7 days cannot be refunded or replaced.

Returning the Item

After your return has been approved:

  • Ship the item using a tracked and insured courier service

  • We are not responsible for lost or undelivered return parcels

Upon receiving the item:

  • We will inspect it

  • Refunds will be processed within 2 working days, minus the 20% restocking fee

  • Postage costs will not be refunded

Items Returned Damaged

If the product arrives back to us in a damaged condition, you must contact your courier directly to make a compensation claim.

We cannot issue refunds for items damaged during return transit.

Exclusions

We cannot accept returns or issue refunds if:

  • Protective film has been removed

  • The product has been assembled or used

  • Parts or fixings are missing

  • More than 7 days have passed since delivery

Postage and return shipping costs are non-refundable.

Need Help?

If you have any questions about the return process, please contact us before sending your item back.